Terms & Conditions

Please read our terms and conditions before purchase.

Celtic Rose Needlecraft Ltd., Terms & Conditions 2017

Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Celtic Rose Needlecraft Ltd., cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns

You must contact us by telephone or email to arrange return delivery of your item. Items returned without contact from the customer will be returned. You can find our contact details at the bottom of these terms and conditions.

Exchange/Refund

If/when you receive your product(s), & you are not completely satisfied you may return the items to us, within 14 days of receipt for a refund or exchange. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, accessories and documents provided by the manufacturer. If our labels are removed from the product – the warranty becomes void.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Celtic Rose Needlecraft Ltd., will not be held responsible for items lost or damaged in transit.

All shipping back to Celtic Rose Needlecraft Ltd., is paid for by the customer unless the item(s) faulty. If you have changed your mind and want to return the item, we are unable to refund you postal fees. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense. If you are returning items for exchange please be aware that a second postal charge will apply.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in good condition. If you do not receive your products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Celtic Rose Needlecraft Ltd., immediately & we will arrange to replace your item within 7-21 days. Any incorrect items received all delivery charges will be refunded via your original payment method.

Delivery service

Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra 10-14 days. For customers OUTSIDE THE UK – you remain liable for any customs/excise charges upon receipt of your order. The amount of your order will be clearly stated on the customs label on the front of the envelope.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Celtic Rose Needlecraft Ltd., uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers. During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

License and Website Access

Celtic Rose Needlecraft Ltd., grants you a limited license to access and make personal use of our website. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploit without written consent of Celtic Rose Needlecraft Ltd.,

Product Descriptions

Celtic Rose Needlecraft Ltd., attempt to be as accurate as possible. However we do not warrant that product descriptions or other content is accurate complete reliable, or error free. From time to time there may be information on our website, brochures or adverts that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.

Prices Prices and availability of items are subject to change without notice. Prices advertised on our website/brochures/adverts are for orders placed and include VAT and delivery.

Celtic Rose Needlecraft Ltd.,

PO Box 748

Chesterfield

S43 9DX

Company Number: 06333598

Email: celticroseneedlecraft@hotmail.co.uk

Phone: (+44) 01246 281663 or 07811 639797